Last updated: 16 August 2026. This Privacy Policy explains how we collect and use your personal data.
1. Who we are
Elite Bio Research Ltd (“we”, “us”, “our”) is the data controller for personal data collected through elitebiolabs.co.uk. We are registered in England and Wales (company number 17306852). For any privacy query, contact info@elitebiolabs.co.uk.
2. Information we collect
- Identity and contact data – name, email address, phone number, billing and delivery address.
- Order data – details of products you have purchased and your order history.
- Payment data – processed securely by our payment providers; we do not store full card details.
- Technical and usage data – IP address, browser type, device information and how you use the Site, collected via cookies and similar technologies.
- Communications – messages you send us through forms, email or chat.
3. How and why we use your data
We process your personal data on the following lawful bases under the UK GDPR:
- Performance of a contract – to process and deliver your orders and provide customer support.
- Legitimate interests – to operate, secure and improve the Site and prevent fraud or misuse.
- Legal obligation – to comply with accounting, tax and other legal requirements.
- Consent – where you have opted in to marketing communications, which you may withdraw at any time.
4. Cookies
The Site uses cookies and similar technologies to function correctly, remember your entry confirmation, and understand how the Site is used. You can control cookies through your browser settings.
5. Sharing your data
We share personal data only where necessary with: payment processors; delivery and courier partners; IT, hosting and analytics providers acting on our behalf; and regulators or authorities where required by law. We do not sell your personal data.
6. International transfers
Where any provider processes data outside the UK, we take steps to ensure an appropriate level of protection through recognised safeguards.
7. Data retention
We keep personal data only for as long as necessary for the purposes set out above, including to meet legal, accounting and reporting obligations.
8. Your rights
Under the UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent. To exercise any right, contact info@elitebiolabs.co.uk.
9. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.
10. Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on this page.